Digital

Not at all. We understand the tech, so you don’t have to. We are a team of real people who bring you on the journey with us. We’ll explain everything in plain language and guide you through every step, from concept to completion.  

CX is the holistic perception a customer has of your brand, based on all interactions. It encompasses every touchpoint, from initial awareness to post-purchase support. A positive customer experience is paramount, as it fosters customer loyalty, word-of-mouth recommendations, and repeat business. Checkout our blog “What is Customer Experience” for more info.  

Digital marketing is a strategy for promoting products or services using the internet. It includes methods like SEO, social media marketing, email campaigns, and online advertising to connect with and engage potential customers, all with the goal of driving business growth. It can be a cost-effective way to reach a wide audience and measure results in real-time – a powerful tool for expanding your online presence and achieving your business goals.   

SEO, or Search Engine Optimisation, is a crucial digital marketing strategy aimed at improving your website’s visibility in Google. By optimising your online content (from keywords and meta tags to assessing user experience), SEO helps your website rank higher in relevant search queries.  

This increased visibility leads to more organic (unpaid) traffic, enhancing your business’s online presence and boosting your credibility and trust. Considering SEO on your site will increase user engagement, ultimately driving more qualified traffic to your website, helping with conversions and your business’s bottom line. SEO is cost-effective and delivers sustainable, long-term results. 

The need for a mobile app depends on your business goals, audience demand, competitor analysis and the nature of your products or services. Before deciding to develop an app, it’s crucial to conduct market research, analyse your business objectives, and assess the potential benefits against the costs and resources required.  

Yes. Whether you’re starting a new online venture or looking to revamp an existing store, our experienced team can design and develop a customised ecommerce solution for you. We specialise in creating online eCommerce stores tailored to your specific needs and business goals.  

Every web project is different. The timeline depends on the project’s complexity, size, our availability and yours. A basic website can take a month or so, whilst large builds can take a year or more. A ballpark for most medium sized sites, start to finish is 3-5 months. We will provide you with a high-level project timeline during our initial discussions. 

Yes. We want your new website to continue serving your business well into the future. We provide hosting and ongoing support services for all our digital products. After launch, you will be introduced to our Partnerships team who are there to assist with any questions you have. We have service packages available for both monthly and one-off updates, depending on your requirements. 

Ensuring the security of the websites we build is a top priority. We employ a comprehensive approach to safeguard against potential threats and vulnerabilities.   

Our team adheres to secure coding practices, regularly updates software components, and enforces HTTPS encryption. Firewalls and intrusion detection systems are in place, along with stringent access controls. We integrate security plugins, run data backups and offer user training to reduce human error. Our commitment to website security ensures clients’ data and users remain protected at all times. 

It depends on the current state of your website or app, and how it was built. We don’t usually make small, backend updates for products we’ve not built ourselves – we want to maintain our high standards and are unable to guarantee the quality of work done by others. We’re always happy to discuss your needs and suggest possible solutions.